The Future… is Here!
Last week, I received an email from a potential customer in Dallas requesting a household goods move estimate from Texas to North Carolina this October. I quickly responded, and we scheduled a virtual survey to help him get an accurate quote.
After the survey, I asked him how the experience was. He said it was incredibly easy and convenient… which is exactly what we aim for. But then I asked the question I really wanted to know:
“Where did you get my name?”
I’m always curious about referrals... was it a past customer, a colleague, or someone in my network? I knew he had to be referred because he used my direct email but also copied in our company email, which caught my attention. Plus, his request was very detailed and sounded like it came from someone who had done their homework.
What he shared next blew me away.
He said, “I got your information from ChatGPT.”
He had asked ChatGPT to list the Top 5 movers in Dallas who could assist with a relocation to North Carolina. Not only did my name come up first (how cool is that?) , but he also had ChatGPT draft a professional email requesting either an in-person or virtual survey, with specific requirements—including that the mover must be a licensed carrier, not a broker.
Where are we going?
To the future—and the future is now. It’s called AI.
People want it now.
They want it easy.
And they want it at the touch of their fingertips.
What’s even more fascinating is that after the virtual survey, I used AI to analyze the results, helping me create a more accurate estimate and moving plan.
But here’s the thing --- it still takes a human-to-human connection to complete the survey and coordinate the move for the customer to create best experiences - so it’s not just AI - but it’s AI + HI to serve at the highest level!
So --- AI helped the customer find me... and then it helped me serve the customer even better… What a team!
Thanks for the referral, ChatGPT—I owe you one!
By the way, how are you using AI to serve your customers?
Until next time—move to inspire!
Quote of the Day:
"Someday is today." – Steve Gleason
🎯 Looking to inspire your team?
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📘 Find Your Lane
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This is Move to Inspire with Bruce Waller.
For more resources—including relocation support, keynote speaking, leadership content, and the Life in the Leadership Lane podcast—visit www.BruceWaller.com.
📞 To connect directly, call 972-389-5673 or email Bruce.